TOWNSHIP OF ESQUIMALT STAFF REPORT
MEETING DATE: May 11, 2026 Report No. ADM-26-023
TO: Committee of the Whole
FROM: Tara Zajac, Manager of Communications
SUBJECT: Community Satisfaction Survey 2026
RECOMMENDATION:
Recommendation
That the Committee of the Whole recommend that Council receive the Citizen Satisfaction Survey for information as outlined in Staff Report No. ADM-26-023.
Body
EXECUTIVE SUMMARY:
Township staff conducted a community satisfaction survey in February 2026. The survey was mailed to 1,600 randomly selected Esquimalt residents. Residents were asked to rate their satisfaction with the services provided by the Township of Esquimalt.
The survey was designed to be statistically significant and provide a benchmark for future years. Residents completed 376 surveys, giving a response rate of 23.5%. Statistics generated from a sample size of 376 are accurate within ?5.0%, at the 95% confidence interval (19 times out of 20). This response level therefore achieved a data set that can be used to represent community opinions.
Staff engaged Discovery Research to design, distribute and analyse the survey results. This report presents a summary of the responses along with the results per question.
BACKGROUND:
The Township has not launched a community satisfaction survey in recent memory. Community satisfaction surveys, especially when created to be randomized and statistically significant, aim to allow municipalities to hear from residents in a meaningful way, to make data-driven decisions, to prioritize projects and to build more effective communication mechanisms that reflect the needs of the community.?
Another important function of surveys, when done on a regular basis, is benchmarking. Over time, Council and staff can see how the preferences and priorities of the community evolve and adjust from there.?
The 2026 survey addresses large themes as well as service-specific questions to help inform Council and staff in decision-ma...
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