TOWNSHIP OF ESQUIMALT STAFF REPORT
MEETING DATE: April 8, 2024 Report No. ADM-24-020
TO: Council
FROM: Vicki Gannon, Director of HR and Community Relations
SUBJECT: Council Policy PER-06, Code of Conduct for Patrons and Visitors
RECOMMENDATION:
Recommendation
That Council approves Council Policy PER-06, Code of Conduct for Patrons and Visitors.
Body
EXECUTIVE SUMMARY:
There has been an increase in incidents in the Township's facilities involving patrons or visitors behaving inappropriately and treating staff and other patrons disrespectfully. In an effort to educate patrons, and provide staff with measures to manage inappropriate behaviours, it is recommended that Council endorse the attached policy.
BACKGROUND:
The Township has an expectation that every member of the public will maintain appropriate standards of behaviour. The implementation of a policy that requires all patrons and visitors to comply the Township's Code of Conduct for Patrons and Visitors statement will help to ensure respectful, welcoming and safe surroundings for all.
ANALYSIS:
Last Fall, "All are Welcome" 11x17-sized posters were displayed in all the Township's facilities as a reminder that the Township of Esquimalt is committed to providing a welcoming, respectful and inclusive environment for all guests and staff, and that everyone is welcome. A sample poster is attached to this Staff Report (Attachment 3).
There continues to be incidents where patrons/visitors behave inappropriately. After discussions within senior leadership on how best to ensure a respectful workplace for staff, and a safe and welcoming place for patrons and visitors, it was recommended that a code conduct for patrons and visitors be implemented, and be endorsed by Council. The purpose of the policy is to clearly outline expectations by way of a code of conduct statement, as well as to outline the consequences should there be a violation.
Management Policy PER-24, Dealing with Disrespectful B...
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